Official Terms

Krak Spend Card Cashback Rewards

Last updated: November 9, 2026

The Krak Spend Card Cashback Rewards Programme is a promotional rewards programme that sits alongside the Krak Spend Card Services, which continue to be provided and governed by the applicable Krak Spend Card Services Terms and Krak Spend Card Cardholder Terms (together, the “Card Terms”). The Krak Spend Card is issued by Reap Borderless MX, S.A. de C.V. (“Reap MX”), and the Cardholder Terms and Conditions are the terms on which Reap MX issues the card to you.

1. Krak Spend Card Cashback Rewards Programme

1.1 Overview

We may provide you with the opportunity to receive cashback rewards on eligible purchases made using your Krak Spend Card (the “Krak Spend Card Cashback Rewards Programme” or “Cashback Programme”). The Cashback Programme is subject to the Card Terms, these terms (the “Cashback Terms”) and your fulfilment of all applicable eligibility criteria.

Participation in the Cashback Programme is automatic. We will review eligible Krak Spend Card transactions and determine whether they qualify for Cashback (“Cashback”) without any separate application or enrollment.

The Cashback Programme does not change your rights or obligations under the Card Terms, or any other terms governing your Krak Account or Krak Spend Card. Cashback is a discretionary promotional reward offered and funded solely by us, and not by Reap MX, Visa or any other third party. Reap MX is not responsible for, or involved in, the provision or administration of Cashback. Cashback does not affect, replace or form part of any reward, discount or promotion that may separately be offered by a merchant. It is your responsibility to determine and pay any taxes that may arise from receiving Cashback, including in respect of Cashback paid in Bitcoin. In these Cashback Terms, “we”, “us” and “our” mean Payward Trading Ltd.; “Krak app” means the Krak mobile app; “Site” means the Krak website; “Krak Account” and “Account” mean your account with us; and “Card” means your Krak Spend Card.

2. Eligibility and Eligible Purchases

The Cashback Programme is available only to eligible clients in the countries where the Krak Spend Card is offered, as described in the Krak app or on our Site. We may change the list of eligible countries at any time to comply with applicable legal or regulatory obligations or our internal policies.

To participate in the Cashback Programme, you must:

have an active Krak Account and an active Krak Spend Card;
have completed any identity verification that we require;
satisfy the eligibility requirements described in these Cashback Terms; and
not have your Account or Card suspended, restricted or under investigation at the relevant time.

We may periodically review your eligibility and may restore or remove your eligibility for the Cashback Programme in our discretion.

Cashback is only available on eligible purchases made using your Krak Spend Card. A Card transaction will only qualify for Cashback once it has settled and only if it satisfies the eligibility requirements described in these Cashback Terms and in the Krak app or on our Site.

The following transactions are not eligible for Cashback:

Card transactions below $0.49;
Transactions classified under the following Merchant Category Codes (MCCs):
- Cash and money equivalents: cash withdrawals (ATM and manual), wire transfers, money orders, and quasi-cash transactions.
- Gift cards and prepaid products: purchases at gift card shops or any transaction identified as a gift card or prepaid product proxy.
- Financial products: securities, insurance premiums, insurance sales, and money transfer services (including Mastercard Moneysend, domestic and international).
- Gambling: betting, casinos, lotteries, slot machines, and video gaming establishments.
- Government payments: tax payments, fines, and other government services.
Transactions that are reversed, refunded, charged back, or otherwise cancelled;
Transactions that we reasonably consider to be suspicious, fraudulent, abusive or intended to misuse or game the Cashback Programme;
Transactions made while your Account or Card is suspended, restricted or under investigation; and
Any other transaction type that we specify from time to time in the Krak app or on our Site as being ineligible for Cashback.

To continue to qualify for Cashback, you must continue to satisfy the eligibility requirements above and must not engage in activity that we reasonably consider to be fraudulent, abusive or intended to artificially generate Cashback. If you fail to meet these conditions, we may suspend or remove your eligibility for the Cashback Programme until those conditions are met again.

3. Cashback Rewards

3.1 Cashback Tier and Rate

Where you make an eligible purchase using your Krak Spend Card, you may earn Cashback.

The amount of Cashback awarded for an eligible purchase is calculated by applying the applicable Cashback rate to the value of the eligible purchase.

The Cashback rate that applies to you depends on the Cashback tier for which you qualify when the merchant finalizes the transaction (settlement), not at authorization. For example, if you authorize a transaction on Monday and the merchant finalizes it on Tuesday, we use the Cashback rate you have on Tuesday.

Your Cashback tier is based on the value of assets you hold in Krak, except where we specify otherwise in the Krak app or on our Site. The Cashback tiers, the applicable rates and how the value of your assets is calculated are available in the Krak app and on our Site. If you do not qualify for a Cashback rate, you will not earn Cashback.

We may change the Cashback tiers, Cashback rates, eligibility requirements, balance thresholds and methodology from time to time in accordance with Section 4.

3.2 Cashback Currency

Unless we specify otherwise in the Krak app or on our Site, you may choose to receive Cashback in either:

USD; or
Bitcoin.

If you do not make a selection, we will apply USD as the default reward currency described in the Krak app. You may change your reward currency selection for future Cashback at any time, but any change will not affect Cashback already calculated for settled Card transactions.

Where Cashback is paid in Bitcoin, we will convert the value of your Cashback into Bitcoin using a rate reasonably determined by us at the time Cashback is credited. The value of Bitcoin may rise or fall, and we do not guarantee the value of Cashback paid in Bitcoin after it is credited.

3.3 Cashback Payout

Cashback will ordinarily be calculated and credited to your Krak Account shortly after settlement of the relevant eligible Card transaction. If, due to operational, technical or other reasons outside our reasonable control, we are unable to calculate or credit Cashback at that time, we will do so as soon as reasonably practicable thereafter.

3.4 Cashback Adjustments and Reversal

If an eligible Card transaction is subsequently refunded, reversed or charged back, it will immediately cease to qualify for Cashback. We may adjust or reverse any Cashback previously credited in respect of that transaction.

We may also adjust or reverse Cashback where:

we later determine that the relevant Card transaction did not satisfy the requirements for Cashback;
Cashback was credited in error;
we reasonably suspect fraud, abuse or misuse of the Cashback Programme; or
you breach these Cashback Terms or the Card Terms.

Where an adjustment or reversal is required, we may recover the relevant Cashback from your Krak Account using any method available to us under the Card Terms and applicable law, including by deducting its value from the assets in your Krak Account or setting it off against any amount we owe you. You authorise us to do so.

If you believe Cashback has not been correctly awarded for an eligible Card transaction, you must notify us through the Krak app within 60 days of the relevant Card transaction (this does not affect any rights you have under applicable law). Following our review, if we determine that Cashback should have been awarded, we will credit the appropriate Cashback to your Account.

3.5 Cashback Limits

Cashback may be subject to daily or monthly caps or earning limits, as set out in the Krak app or on our Site, which we may change in accordance with Section 4. The maximum Cashback you can earn may also be indirectly limited by your dynamic verification limits, which determine your maximum daily and monthly spending limits, as well as the maximum number of daily card transactions. You can see your current limits in the Krak app.

4. Changes, Suspension and Termination

If we reasonably suspect fraud, misuse or abuse relating to the Cashback Programme, or if you breach these Cashback Terms or the Card Terms, we may suspend or disqualify you from earning Cashback, withhold pending Cashback or adjust or reverse previously credited Cashback in accordance with these Cashback Terms.

We may make changes to the features of the Cashback Programme, including Cashback tiers, Cashback rates, eligibility criteria, reward currencies, minimum transaction amounts, qualifying purchases and excluded transactions, or suspend or withdraw the Cashback Programme at any time. You can check the Krak app or our Site at any time for the latest Cashback Programme terms and features available to you. Changes apply to Card transactions that settle after the change takes effect. We will update the Krak app and the Site and will notify you of changes where required by applicable law.

Your participation in the Cashback Programme will end automatically if you no longer hold an active Krak Spend Card, or the Krak Spend Card is permanently no longer available to you, including where you are no longer eligible to hold it under the Card Terms. Cashback on eligible Card transactions that settled before your participation ended will be credited in accordance with Section 3.3, subject to this Section 4 and Section 3.4. Card transactions that settle after your participation ends are not eligible for Cashback.

5. Governing Terms

These Cashback Terms should be read together with the following:

If there is any conflict between these Cashback Terms and the Card Terms in relation to Cashback, these Cashback Terms prevail.